Frequently asked questions

OZWIN365 GROUP is Nepal's premier online casino and sportsbook, bringing slots, live dealers, Teen Patti, Andar Bahar, cricket and sports betting into one trusted platform with a single wallet.

OZWIN365 operates under an international gaming licence and serves players where online gaming is permitted. It is your responsibility to ensure online gaming is legal in your jurisdiction before playing.

You must be at least 18 years old to register and play. We may ask you to verify your identity and age at any time.

Log in, tap Deposit and choose ConnectIPS, FonePay QR or direct bank transfer. Deposits are instant and there is no deposit fee.

Most withdrawals are processed within minutes — an average of around 5 minutes — straight to your e-wallet or bank, with zero withdrawal fees.

The minimum deposit is Rs. 100 and the minimum withdrawal is Rs. 500. (Sample figures — update to your live limits.)

Register, make your first deposit, and the welcome bonus is applied automatically or from the promotions page. Always check each offer's terms for wagering requirements.

Every bet earns loyalty points that move you up five tiers — Bronze to Diamond — unlocking higher cashback, faster withdrawals, a dedicated host and exclusive gifts. See the VIP page.

Yes. All games use certified random number generators and are provided by licensed studios, independently tested for fairness.

We protect your data and transactions with 256-bit SSL encryption and strict privacy controls. We never share your details without consent.

Yes — OZWIN365 is mobile-first and runs smoothly on Android, iOS and any modern mobile browser, with no download required.