Responsible Gaming — Play Safe & In Control

Our commitment

At OZWIN365 GROUP, we believe online gaming should be entertaining, never harmful. We are committed to providing a safe environment and the tools you need to stay in control of your play. Gaming is for adults aged 18 and over only.

Tools to help you stay in control

Deposit limits — set daily, weekly or monthly caps on how much you can deposit.
Loss & wager limits — control how much you can stake or lose over a period.
Session reminders — get alerts that show how long you have been playing.
Time-out — take a short break from 24 hours up to 6 weeks at any time.
Self-exclusion — close your account for 6 months or longer if you need to step away.

To use any of these tools, visit your account settings or contact our support team, available 24/7 in English and Nepali.

Signs that gaming may be a problem

Spending more money or time than you intended.
Chasing losses or betting to win back money.
Gaming affecting your work, studies, sleep or relationships.
Borrowing money or neglecting bills to play.
Feeling anxious, guilty or unable to stop.

If any of these sound familiar, please consider using our control tools or reaching out for support.

Tips for safer play

Treat gaming as entertainment, not a way to make money.
Only play with money you can afford to lose.
Set a budget and a time limit before you start.
Never chase losses — take a break instead.
Don't play while stressed, upset or under the influence.

Protecting minors

OZWIN365 is strictly for players aged 18 and over. If you share your device with under-18s, we recommend using parental control software to block access to gaming sites. Keep your login details private and secure.

Where to find help

If you or someone you know needs support with gambling, confidential help is available. Speak to a healthcare professional, or contact an international support organisation such as BeGambleAware or Gambling Therapy, which offers free support in multiple languages.